AAA or Ask an Admin -- that is exactly what we did! In this episode, we talked with Brandelle Unkrich of the University of Iowa's Tippie College of Business. We talked about their use cases, what it is like leading a small team, and how to make the most of your support model with the AAA … Continue reading S2E7:”AAA Org-side Assistance” with Brandelle Unkrich from the Tippie College of Business, University of Iowa →

In this episode, we caught up with Nick Lindberg from the Carlson School of Management at the University of Minnesota. Nick is a bright spirit and his wealth of experience shine through this episode--its no wonder he is an MVP! We heard about his favorite apps, integration framework, and how they package it all up … Continue reading S2E6:”The Pain Point Picker” with Nick Lindberg from the Carlson School of Management, University of Minnesota →

In a panel discussion, Haley & Frank talked with user group leaders about finding your community and utilizing user groups to learn more. This was a fun one -- and it has a lot of useful nuggets about user groups, how to join them, and how to find your community. Our superstar panel consisted of: … Continue reading S2E5: “Give the People What they Want” – User Groups and Finding YOUR Community with Higher Education User Group leaders →

We caught up with Chief Digital Transformation Evangelist, Feng Hou, from Maryville University. He laid out the roadmap for Maryville where innovation meets real tangible results! Find out more about Maryville, learn about blockchain, and have a lot of fun listening to this one! "With its success to provide the students with verifiable credentials, Maryville … Continue reading S2E4: “The First Blockchain University”, Maryville University →

After a long pause in recording, the dynamic duo is back! With a new format and a lot of talk about, Haley and Frank talked about their schools and what they have been working on for the past 6 months to a year. You'll hear quick highlights from ASU about their Master Data Management (MDM) … Continue reading S2E3: CACHEing up with Frank and Haley →

Featuring Lori Dembowitz and Kerry Donohoe of University of Massachusetts Lowell. In this episode, you'll see an opening recorded recently (June 2020) as a preamble to the full episode recorded this past February. With all of the changes in the world since February, Haley and Frank shared some changes from their personal and professional lives … Continue reading S2E2 – “Students Experience Us as One-Place at UMass Lowell” →

Featuring Dave DeMichele of Yale University and Corey Snow of Harvard University Its an Ivy League Throw Down....of knowledge! Corey Snow, Harvard University, and Dave DeMichele, Yale University talked with us about their institutions, how they manage being "internal partners" across campus, where they see user groups fitting in, and, of course, tips and tricks … Continue reading S2E1: “I am a Human of Requirement” the Ivy League Throw Down →

This episode takes us to Happy Valley, Pennsylvania where we interviewed Carrie Marcinkevage from Penn State University. Working on a shared vision for CRM, they have seen great success in the Smeal College of Business. Carrie told us about her PhD candidacy and topics she is studying; her dissertation will be on CRM Critical Success … Continue reading Ep 6 : “Army of Unicorns” with Carrie Marcinkevage, Penn State University →

In this episode, we talked inception at IU and then focused on team structure and capabilities. With 15 team members, Chris outlines the governance and prioritization that keeps them successful and nimble as they stretch across the enterprise at IU. He breaks down their staff into squads, tells us what he looks for in new … Continue reading Ep 5: “Enterprise Technical Aptitude” with Chris Tompkins, Indiana University →

"A Gator, a Gopher, a Sun Devil and Spartan walk into a bar..." In our fourth episode, we welcomed two Higher Education Advisory Council members, Brian and Carrie. With a large public focus, we were able to talk about size and scale and the complexities that come with each of our campuses. Both schools have … Continue reading Ep 4: “One Stop Pop-up” with Brian Karcinski, University of Florida and Carrie Otto, University of Minnesota →